Sherlock・Hidden Object・Match 3
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
Fixed - My game progress on one G5 Friends account was overwritten by the progress from my other account in the 1.50.5000 game version - Our Technical Team has resolved this issue in the latest 1.50.5002 update. Once your game is updated to the newest 1.50.5002 version, please let us know at support@g5.com including your G5 Friends Login, email address associated with your G5 Friends profile, and IDFA number — our technical specialists will then manually restore your game progress.
- Status:
- Fixed
- Players experiencing this issue:
- 80
- Resolution Expected:
- 12/Nov/2024
- First Reported:
- 08/Nov/2024
Some locations are unresponsive when I click on them - Try reinstalling the game (only if you remember your credentials or you have linked your G5 Friends account to an e-mail address). If the problem persists, please contact us at support@g5.com with the detailed description of the problem.
- Status:
- Investigating
- Players experiencing this issue:
- 1493
- Resolution Expected:
- 29/Nov/2024
- First Reported:
- 16/Jul/2023