Jewels of Rome®・Building Empire
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
In the 1.67.6701 game version my game freezes on the Trireme Racing screen - Our Technical Team has resolved this issue with the latest 1.67.6702 update of Jewels of Rome — the problem should not reoccur after updating your app version. Please visit your preferred app store and download the update to implement the fix.
- Status:
- Fixed
- Players experiencing this issue:
- 63
- Resolution Expected:
- 17/Jan/2025
- First Reported:
- 10/Jan/2025
Fixed - My game progress was reset after updating the app to the 1.67.6700 version - The 1.67.6701 update containing the fix for this issue is now available. Please visit your preferred app store and download the update to implement the fix. Once your game is updated, write us back at support@g5.com to get your in-game progress restored by our technical specialists. Also, please specify your Player ID, IDFA number and the level you've reached before the issue occurred.
- Status:
- Fixed
- Players experiencing this issue:
- 292
- Resolution Expected:
- 27/Jan/2025
- First Reported:
- 02/Jan/2025
After updating my game to version 1.67.6700, it has become very slow to respond on my device - Our Technical Team is aware of the problem, and the fix should become available in upcoming game updates. We will keep you updated on this matter via our help desk and notify you by email.
- Status:
- Working on a Fix
- Players experiencing this issue:
- 10
- Resolution Expected:
- 31/Jan/2025
- First Reported:
- 02/Jan/2025