Hidden City®: Hidden Objects & Pictures
Please review the known issues below and mark all of the issues that you are currently experiencing. If your issue is not listed, please use the button at the bottom of the list to create a new support ticket.
In the 1.78.7800 game version, the Artifact Hunt mini-event icon has disappeared from my screen — If you have purchased the Golden Pass and have already claimed the rewards for all the stages, the Artifact Hunt icon will disappear - there are no infinite chests as bonus rewards after you collect the main ones in this update. You will still have access to all the rewards you have claimed until the end of the 'Sweet Commotion' event.
- Status:
- Fixed
- Players experiencing this issue:
- 66
- Resolution Expected:
- Expected behavior
- First Reported:
- 05/Dec/2024
Fixed - In the 1.78.7800 game version, I am not receiving gifts after exploring the Caramel Boulevard event location - Our Technical Team has solved this issue - you should no longer experience any issues with receiving event gifts after exploring the Caramel Boulevard location. To apply the fix to your game, make sure you have a stable Internet connection and restart the app.
- Status:
- Fixed
- Players experiencing this issue:
- 153
- Resolution Expected:
- 09/Dec/2024
- First Reported:
- 02/Dec/2024
My game progress was reset - Contact our Support Team at support@g5.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.
- Status:
- Investigating
- Players experiencing this issue:
- 2882
- Resolution Expected:
- 03/Jan/2025
- First Reported:
- 03/Jan/2023