Support

In the 1.78.7800 game version, the Artifact Hunt mini-event icon has disappeared from my screen —  If you have purchased the Golden Pass and have already claimed the rewards for all the stages, the Artifact Hunt icon will disappear - there are no infinite chests as bonus rewards after you collect the main ones in this update. You will still have access to all the rewards you have claimed until the end of the 'Sweet Commotion' event.

Status:
Fixed
Players experiencing this issue:
66
Resolution Expected:
Expected behavior
First Reported:
05/Dec/2024

Fixed - In the 1.78.7800 game version, I am not receiving gifts after exploring the Caramel Boulevard event location - Our Technical Team has solved this issue - you should no longer experience any issues with receiving event gifts after exploring the Caramel Boulevard location. To apply the fix to your game, make sure you have a stable Internet connection and restart the app.

Status:
Fixed
Players experiencing this issue:
153
Resolution Expected:
09/Dec/2024
First Reported:
02/Dec/2024

My game progress was reset - Contact our Support Team at support@g5.com and provide more details on the issue, as well as your G5 Friends Login and IDFA number. After that, please don't launch the game until our support specialists notify you.

Status:
Investigating
Players experiencing this issue:
2882
Resolution Expected:
03/Jan/2025
First Reported:
03/Jan/2023
Detailed Game FAQ My issue is not listed. Create a new ticket.

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